Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager, and specialist managers.

On completion of this Standard, learners will be able to demonstrate a range of Operational Management skills and behaviours, as well as Project Management, Finance, Leading People, Managing People, Building Relationships, Communication, Self -Awareness, Management of Self, Decision Making, Takes responsibility, Inclusive, Agile and Professionalism.

Departmental Manager: Apprenticeship details, themes and topics

Apprenticeship Summary

Apprenticeship: Team Leader
IFATE Reference: ST0385
Recommended End Point Assessment Organisation: TQUK
Recommended Program Duration: 18 months
Entry Requirement: employed in a relevant job role
Minimum Weekly Employment Hours: 16
Apprenticeship Levy Tarif: £7000

This apprenticeship is delivered using a blended approach combing the learning and assessment activities described below.

Core Themes and Topics

  • operational management
  • managing people and leading people
  • building relationships
  • communications
  • operational management
  • project management
  • financial management
  • decision making
  • agility
  • adaptability
  • professionalism

Functional Skills

We work with all of our apprentices to continually improve their English and maths skills. We use a combination or e-learning, online teaching and 1-2-1 coaching to ensure that all OTMA graduates attain at least a level 2 certification.

For those already at level 2 we provide additional stretch and challenge learning which is integrated into the main apprenticeship programme.


Individuals that successfully achieve the Team Leader apprenticeship standard will be well placed to progress within the industry into leadership or specialist travel roles and onto a higher level of training or apprenticeship in management.

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