Travel Consultants have a highly responsible role as they provide outstanding customer service, delivering a range of often complex travel arrangements, accommodation bookings and ancillary services which help to ensure their travellers benefit from journeys and time at their destination that is positive and aims to exceed their expectations. Usually travel consultants specialise in either ‘corporate’ or ‘leisure’ travel but either way employers agree that their essential knowledge, skills and behaviours are transferable across the industry.
On completion of this apprenticeship, learners will be able to demonstrate a range of customer service skills and behaviours, as well as product and service knowledge in the following areas: geography, travel information, industry practice, travel options, product and service, customer, legal and compliance, industry technology, business, sales, team and personal performance, communication and sustainability.
Travel Consultant Apprenticeship: course details, themes and topics
Apprenticeship Summary
Apprenticeship: Travel Consultant
IFATE Reference: ST0340
Recommended End Point Assessment Organisation: I-Can Qualifications Ltd
Recommended Program Duration: 13 months
Entry Requirement: employed in a relevant job role
Minimum Weekly Employment Hours: 16
Apprenticeship Levy Tarif: £7000
This apprenticeship is delivered using a blended approach combing the learning and assessment activities described below.
Core Themes and Topics
- geography
- travel information
- industry practice
- travel options
- product and service
customer - legal and compliance
- industry technology
- business and sales
- team and personal performance
- communication skills
- sustainability and environment
Functional Skills
We work with all of our apprentices to continually improve their English and maths skills. We use a combination or e-learning, online teaching and 1-2-1 coaching to ensure that all OTMA graduates attain at least a level 2 certification.
For those already at level 2 we provide additional stretch and challenge learning which is integrated into the main apprenticeship programme.
Progression
Individuals that successfully achieve the travel consultant apprenticeship standard will be well placed to progress within the industry into leadership or specialist travel roles and onto a higher level of training or apprenticeship in management.
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